AI Call Analyzer
Transform customer conversations into actionable intelligence with AI-powered analysis
Call Data Going Untapped
- Only 5-10% of calls get analyzed due to human QA capacity limits
- Critical customer feedback and sales opportunities are missed in unmonitored calls
- Inconsistent scoring and subjective feedback from different human reviewers
- Limited ability to identify emerging trends and systemic issues across calls
- Delayed feedback loop preventing timely interventions and improvements
100% Call Analysis with AI
- Analyze 100% of customer interactions for complete insights
- Detect customer sentiment and emotional shifts throughout calls
- Identify topic patterns and emerging issues across thousands of interactions
- Provide consistent, objective scoring based on customizable criteria
- Deliver real-time insights for immediate action and continuous improvement
Intelligent Call Analysis
Our AI transforms conversations into actionable insights
Call Recording
Connect your existing call recording system or use our secure capture solution to collect customer interactions across channels.
Speech Processing
Our advanced AI transcribes conversations with 98% accuracy, capturing nuances even with challenging audio quality and multiple speakers.
Semantic Analysis
AI algorithms process the conversation to identify topics, customer sentiment, emotional shifts, and key moments requiring attention.
Performance Scoring
Calls are automatically scored against customizable quality criteria including compliance requirements, sales techniques, and customer service standards.
Insight Generation
The system delivers actionable insights through intuitive dashboards, highlighting trends, coaching opportunities, and specific examples for improvement.
Advanced Capabilities
Our solution combines multiple AI technologies for comprehensive call analysis
Sentiment Analysis
Advanced emotion detection identifies customer satisfaction, frustration, confusion, and engagement throughout the conversation, with timestamp markers for key moments.
Topic Extraction
Automatically categorizes conversation topics and subtopics, identifying product mentions, common issues, and frequently asked questions across thousands of calls.
Trend Analysis
Identify patterns across conversations to discover emerging issues, opportunities, and areas for systemic improvement before they impact business outcomes.
Quality Scoring
Customizable scoring frameworks evaluate calls against your specific criteria, from compliance requirements to sales techniques, providing consistent and objective assessment across all customer interactions.
Performance Coaching
AI-generated coaching recommendations highlight specific improvement areas with examples and suggested techniques, creating a continuous feedback loop that accelerates skill development.
Measurable Results
Based on customer implementations across various industries
of calls analyzed
vs. 5-10% with human QA
increase in
customer satisfaction
more coaching
opportunities identified
reduction in
call handling time
Transform Conversations Across Departments
Our call analyzer solution adapts to diverse business needs
Sales Performance
Optimize sales techniques by analyzing successful calls, identifying winning patterns, and providing targeted coaching for improvement across the sales team.
Customer Support
Enhance support quality by analyzing resolution patterns, identifying training needs, and ensuring consistent customer experiences across all support channels.
Compliance Monitoring
Ensure every conversation meets regulatory requirements and internal policies with automated detection of compliance issues and real-time alerts.
Market Research
Extract valuable market insights from customer conversations, including competitor mentions, feature requests, and emerging trends in customer preferences.
Agent Development
Accelerate performance improvement with personalized coaching recommendations and targeted training based on individual strengths and weaknesses.
Product Development
Capture voice-of-customer data at scale to inform product improvements, prioritize feature development, and identify pain points in the customer experience.