Video Audit Agent - Sales Call Compliance Analysis

YES Agent identified themselves properly at 0:15

The agent clearly stated "Hello, my name is Michael from [Company Name], I'm calling regarding your recent inquiry about our software solutions." This meets compliance requirement CR-103 for proper identification.

NO Missing financial terms disclosure

Privacy disclosure found at 0:42 and product disclaimer at 3:15, but the agent failed to provide the required financial terms disclosure (FTD-2023) which should include payment terms and cancellation policy according to regulation 16-B.

YES Key features clearly explained

At 4:05-6:30, the agent accurately described all five key product features (cloud storage, collaboration tools, reporting module, API access, and security controls) with 92% adherence to the approved product script. The explanation of the reporting feature at 5:20 contained minor inaccuracies but was substantially correct.

NO No prohibited language detected

Analysis detected no unauthorized guarantees, ROI claims, or competitor disparagement. At 7:35, when asked about performance compared to competing products, the agent appropriately used approved comparative language and avoided absolute claims. Representative correctly avoided making unauthorized commitments regarding returns at 8:22.